Ordering and the agreement
The agreement is concluded as soon as you have placed your order and we have confirmed it by e-mail. An order is not valid if Notenexpres cannot clearly establish your permanent address. Notenexpres may refuse orders.
Prices and offers
Notenexpres guarantees that the prices shown on the website will not be raised, except for statutory price changes. Offers are valid while stocks last. Notenexpres is not responsible for printing or programming errors.
Guarantee and service
Notenexpres guarantees high quality and freshness. Our products have a guaranteed shelf life of at least 3 months, except for roasted nuts, for which we guarantee 6 weeks of freshness.
Returns and complaints
Our products are foods with a limited shelf life. The right of withdrawal therefore does not apply, and an order cannot be exchanged or returned. Is something wrong, for example because your order arrived damaged? E-mail us at [email protected] and we will find a suitable solution together.
Payment
Orders are paid in advance, unless you pay in cash when you collect. You can pay with iDEAL | Wero, Bancontact, Bank transfer or Cash (pickup only).
Delivery
We ship orders Tuesday to Friday. In the Netherlands an order is delivered within 1–2 working days on average, by DHL as standard. Delivery times given by Notenexpres are, however, not binding. See also our page Ordering & delivery.
Liability
Notenexpres is only liable for damage you suffer if that damage can be attributed to Notenexpres. Pure financial loss and non-material damage are not compensated, and Notenexpres is not liable in case of force majeure. Complaints must be reported in writing within 14 days of discovery.
Privacy
We only use your details to handle your agreement and, if you wish, for marketing purposes. We never pass on or sell your details to third parties.
Disputes
All agreements with Notenexpres are governed by Dutch law, as well as any applicable European law.